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YOUR SOCIAL SECURITY | Rock Island, Illinois Office

By Cristina Vital
Social Security Manager
Rock Island Social Security Office

CELEBRATE YOUR INDEPENDENCE WITH SOCIAL SECURITY

Every July, we take pride in celebrating our nation’s independence. For nearly 90 years, our programs have helped provide financial independence to millions of hardworking people. We have useful online tools like the Social Security Statement (Statement) and our benefits estimator tool that help people not yet receiving benefits. The Statement shows the benefits that you and your family may be entitled to includes personalized fact sheets tailored to your age and earnings situation. The benefits estimator tool allows you to get estimates based on different ages you want to begin receiving benefits. These tools can help you plan for financial independence in retirement.

Don’t receive benefits?  You can get the most out of your online experience if you have a personal my Social Security account. You can:

• Get your Statement instantly.
• Request a replacement Social Security card (in nearly every state and the District of Columbia).
• Find out if you qualify for benefits.
• Appeal a decision we made on your claim.

Already receiving benefits?  If so, you can use your personal my Social Security account to:

• Request a replacement Social Security card (in nearly every state and the District of Columbia).
• Get an instant benefit verification letter for Social Security, Medicare, and Supplemental Security Income (SSI).
• Start or change your direct deposit (Social Security beneficiaries only).
• Check your information and benefit amount.
• Change your address (Social Security beneficiaries only).
• Request a replacement Medicare card.
• Get a replacement SSA-1099 or SSA-1042S instantly for tax season.
• Report your wages if you work and receive disability benefits or SSI.

You can create your personal my Social Security account at www.ssa.gov/myaccount.

With so many services and helpful information available online, we are here for you when it’s convenient for you. Be sure to tell friends and family about all they can do with us from any device at www.ssa.gov.

FRAUDSTERS NEVER GO ON VACATION

Fraudsters will never take a break. While you are out enjoying fun and sun this summer, they are working hard to find new ways to scam you. Seniors and younger people are particularly vulnerable to scammers who claim to represent Social Security.  To protect you and your loved ones, you can:

• Visit our Protect Yourself from Social Security Scams webpage at www.ssa.gov/scam for information on what tactics scammers use and how to report them.
• Check out the Federal Trade Commission’s page at consumer.ftc.gov/scams for additional scam-related information.

Here are some tips to follow when you identify a potential scammer:

• Hang up right away or ignore the message.
• Never give personal information or money.
• Report the scam immediately to our Office of the Inspector General at https://oig.ssa.gov/report/.

If you owe money to Social Security, we’ll mail you a letter with payment options and appeal rights. We only accept payments electronically through Pay.gov or Online Bill Pay, or physically by check or money order through our offices.

We will never do the following:

• Threaten you with arrest or legal action because you don’t agree to pay us money immediately.
• Promise a benefit increase in exchange for money.
• Ask you to send us gift cards, prepaid debit cards, wire transfers, internet currency, cryptocurrency, or cash through the U.S. mail.

There are no vacations for fraudsters, so you need to stay informed of the latest Social Security-related scams. For more information, please visit our blog at www.blog.ssa.gov.  Please share these useful resources with your loved ones.

HOW WE SERVE PEOPLE WHO HAVE LIMITED ENGLISH PROFICIENCY

We strive to deliver great customer service and helpful information to everyone. That includes improving access for underserved communities. We aim to reduce language barriers and increase access to Social Security programs, services, and benefits. If you’re assisting a client with limited English proficiency (LEP), know that we have the resources available to help them in their preferred language.

What resources are available?

We encourage you to learn about the resources that are available to serve LEP communities. We provide benefit information online in Spanish – including Retirement, Disability, and Supplemental Security Income (SSI) at SeguroSocial.gov.

Our free interpreter services are available, by telephone and in person, in more than 200 languages, to your clients who prefer to conduct business in a language other than English.  These services are accessible by calling our toll-free number at 1-800-772-1213 or by visiting a local office and asking for an interpreter in their preferred language.

If your clients need information about our programs, we offer publications in languages other than English.  Please check out our non-English publications and other resources available in more than 12 languages at www.ssa.gov/multilanguage.  These include:

• A sample Social Security Statement and 10 supplemental fact sheets.
• Social Security Number for Non-Citizens.
• Understanding the Benefits.

Our Language Access Plan showcases our commitment to increase access to benefits and services for people who prefer a language other than English.  For more information, we encourage your clients to review the updated plan at www.ssa.gov/pubs/LAP2022-23.pdf.

Diversity is one of our nation’s greatest strengths.  We want to ensure an inclusive environment for everyone we serve.